Frequently Asked Questions

No — voting and responding are open to anyone by default, no account required.

Depending on the poll's settings, we limit votes to one per phone number, one per device, and cap votes from any single network — so accidental or deliberate duplicate voting is prevented. See our Methodology page for details.

No. Results reflect self-selected respondents who chose to participate, not a scientific probability sample. They are not official election results or weighted forecasts. Full explanation on our Methodology page.

Your phone number is one-way hashed (not stored in reversible form) when used for vote deduplication. It's held in plain text only briefly during OTP verification, since we need it to send the SMS code. Full details on our Privacy Policy.

1 active poll at a time, up to 100 votes per poll. No advanced analytics, PDF reports, or white-labeling on the Free plan.

Basic (KES 1,500/mo) — unlimited active polls, up to 1,000 votes per poll.
Professional (KES 5,000/mo) — unlimited active polls and votes, plus advanced analytics and PDF reports.
Enterprise (KES 20,000/mo) — everything in Professional, plus white-labeling.
See Pricing for the full comparison.

Subscriptions and one-off pay-per-poll fees are paid via M-Pesa. You'll get an STK push prompt on your phone to enter your M-Pesa PIN directly with Safaricom — we never see or store your PIN.

Yes — every poll and survey supports PDF, Excel, and CSV export from its detail page.

Yes, anytime, from your profile settings — this is a self-service, permanent deletion of your account record. See our Privacy Policy for what happens to historical votes/polls tied to your account.

Yes — polls and Rankings both support an embeddable iframe widget that refreshes automatically, available from the poll page or the Rankings page.

White-labeling is included in the Enterprise plan. Contact us to discuss your specific needs.

Our published Report Library includes downloadable, citable summaries. For anything custom, get in touch — select "Press / Media" as the inquiry type.